Communication and Service Users - 2768 Words

HSC31 PROMOTE EFFECTIVE COMMUNICATION FOR AND ABOUT INDIVIDUALS 1 What are the legal and organisational requirements on equality, diversity, discrimination and rights? * Relating to individuals and key people’s language and communication preferences. * On equal treatment for language and communication. Each service user has a right to information regarding their care that does not discriminate against race/ethnic origin, creed, colour, religion, disability/impairments, marital status or sexual orientation. Each service user has the right to access their personal care files/care plan. Service users may appoint an advocate to make their wishes/preferences known if they are unable to do so. Each†¦show more content†¦You can also access information about a service user by: Talking to the service user. Accessing previous records after permission has been sought from the appropriate person. Talking to colleagues who knew the service user Talking to family members. Talking to other professionals. Recording, reporting, confidentiality and sharing information, including data protection. Records/care plans should be completed as soon as possible after the event. Details should be accurate, relevant and legible. Details should clearly indicate if it is fact, opinion or hearsay. Opinions are acceptable as long as it is clearly stated as such. Always record as little as possible but detailed and as much as necessary. Communicating with individuals Effective communication can take many different forms such as: Actions, gestures, body language, speech and sign language, flash cards, pictures. These should be consistent with the service user’s level of understanding and preferred way of communicating. All forms of communication should be clear and in the person’s preferred language. 6 Where can you go and what are the best ways to find out about and get advice about individual’s communication and language needs, wishes and preferences? Talk to your manager. Talk to the service user. Talk to other colleagues who know the service user. Talk to family members. Talk to a speech therapistShow MoreRelatedCommunication Skills That Are Required When Carrying Out An Assessment Of A Service User1817 Words   |  8 Pagesto explore the communication skills that are required when carrying out an assessment of a service user. The actions and skills that a nurse demonstrated during an assessment of a patient in her care will be discussed and analysed. The assessment was observed being undertaken on an elderly assessment ward within a Mental Health hospital, situated in the North West of England. In order to comply with the Nursing and Midwifery Council (NMC) Code of Confidentiality (2015), the service user’s identityRead MoreDiscuss How End Of Life Communication Impacts Service User Experience Of? Death And Dying?1650 Words   |  7 PagesDiscuss how end of life communication impacts service user experience of ?death and dying?. Introduction Communication is an act of imparting information from one person to another in the way that it is understood. Communicating can become more complex and diverse, as is the subject matter that makes it so diverse. Within the field of Death and Dying ,communication and practice a hotly debated and peoples opinions and approaches can be very hugely. Various models of care i.e. such as biomedicalRead MoreCU2650 Support Individuals with Specfic Communication Needs1465 Words   |  6 PagesCU2650 Support Individuals with Specific Communication Needs 1.1 The importance of meeting a service user’s communication needs is very important. In my job role I need to communicate with people all the time. First and foremost the service user I am supporting, but there are also their family and friends, who are likely to be involved in the personal support plan. The way in which I communicate will be different depending on the service user I am communicating with and the purpose of whichRead MoreWhat Is Good Communication?1560 Words   |  7 PagesWhat Is Good Communication? Communication contexts One to one discussion: A one to one discussion takes place between two individuals, by which they communicate with one another. An example of when this may take place is a confidential discussion between a health care professional such as a nurse practitioner and a service user. This would be a one to one discussion because there are only two people involved in this discussion. Argyle’s theory could be used to make a one to one conversation moreRead MoreExplain the Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Setting. Skilled Communication Plays a Huge Role in Health and Social Care Such as Psychotherapy, Counselling, Medical and Health Care1117 Words   |  5 PagesExplain the role of effective communication and interpersonal interaction in a health and social care setting. Skilled communication plays a huge role in health and social care such as psychotherapy, counselling, medical and health care. Effective communication and interaction play an important role in the work of all health and social care professionals. For example, care professionals need to be able to use a range of communication and interaction skills in order to work inclusively with peopleRead MorePromote communication in health and social care883 Words   |  4 Pagesï » ¿ CU1530 Promote Communication in Health, Social Care 1.1 People communicate for all types of different reasons, we communicate to express a need or desire, to share ideas and information, to reassure, to express feelings, socialise, to share an experience, all essential for building and maintaining relationships. 1.2 Communication in the workplace is an essential tool we use to meet the needs of individuals with ABI/LD, great communication skills are integral to the role of a support workerRead MoreThe Department Of Health ( Dh )997 Words   |  4 PagesDepartment of Health (DH) (2010) agree with this and add that the communication can be written as well as face to face and state that it is a process between two individuals sharing meaningful information. According to Kourkouta and Papathsiou (2014) in order for communication to be effective, it must be clear and easy to understand, requiring the professional receiving the information to have an understanding of the service user and the experience communicated. O’Toole (2010) agrees and furthersRead MoreCommunication in Health and Social Care Essay1670 Words   |  7 PagesL.O.1. Explore how communication skills are used in health and social care settings 1.1 Apply relevant theories of communication to health and social care contextsAccording to George Gerbner,he describes the three main branches of communication studies as; 1.†semiotics† The study of signs and symbols and how they combine to convey meaning in different social contexts,This branch is mainly concerned with how verbal,non verbal and aural signs and symbols combine to create messages. 2.Media effectsRead MoreCommunication Is The Exchange Of Information And Ideas Between Two Or More People1714 Words   |  7 PagesCommunication is the exchange of information and ideas between two or more people. Therefore communication is very important in any health care setting. So, having an effective communication is a way in which service user can build a relationship with the care workers and share information that is healthcare related or more. However there are different types of way in which people can communicate. Such as: Oral communication Oral communication is the type of communication in which words are usedRead MoreEvaluating the Strategies Used in Health and Social Care Environments to Overcome Barriers to Effective Communication and Interpersonal Interactions.1117 Words   |  5 Pagesenvironments to overcome barriers to effective communication and interpersonal interactions. Sensory Impairment: Sensory impairment could be a barrier to effective communication they can prevent service users and health care professionals from communicating correctly, this is because they interfere with a service user’s ability to send, receive and understand a message. According to Collins Education sensory impairment is the key issue why service users with sensory impairments are more exposed to